Question:
Stop defending/clarifying you position. Everyone has a right to express their opinion and if some don’t like it, so be it. What happened here is that others also have experiences, likes and dislikes on related subjects and proceeded to expand on your initial post. Now, let it rest.
– Hide quoted text — Show quoted text – OK FOLKS, maybe I haven’t stated my case clearly?? I am not upset with PI. I am still going to buy supplies from them, I was just asking in the original post if anyone had experienced any problems with ordering online? Now that this thread is over I just wan’t to say that I have NO hard feelings, what-so-ever toward PI or any other on-line supplier! And yes that’s my final answer! 
Arkansas Hi Arkansas, et al.: Wow. What a thread! At the risk of prolonging an already over-worked thread, I’d like to make just a few comments: 1. I really admire & respect PIWC for many reasons, but most of all because they have a real respect for home winemakers. Particularly for home wine makers who want to "do it right". Bob & Doug are always there to answer question (whether its by phone or e-mail). 2. It is very difficult to visit PIWC without being treated like royalty (including free sampling of all of there current release wines). 3. Doug Moorhead is one of the two most respected wine people East of the Mississippi (the other being Arnie Esterer at Markko). I would rather give my business to Doug & have to wait a few extra days, than give my business to some upstart, Yuppie who has an effecient system, good inventory & on-line ordering capability. When I buy supplies (or commercial wines for that matter [Montes, Meeker, Castoro, Gundlach Bundschu, etc].), I often prefer to buy a Philosophy & not just a product or service. Arkansas, good luck with your search for a supplier which suites your needs, I hope you find one. Prosit: Ed — The Viticulture FAQ & Glossary – http://www.itsmysite.com/vitfaq "I like on the table, when we’re speaking, The light of a bottle of intelligent wine." -Pablo Neruda Before you buy.
Response:
Hi Arkansas, et al.: Wow. What a thread! At the risk of prolonging an already over-worked thread, I’d like to make just a few comments: 1. I really admire & respect PIWC for many reasons, but most of all because they have a real respect for home winemakers. Particularly for home wine makers who want to "do it right". Bob & Doug are always there to answer question (whether its by phone or e-mail). 2. It is very difficult to visit PIWC without being treated like royalty (including free sampling of all of there current release wines). 3. Doug Moorhead is one of the two most respected wine people East of the Mississippi (the other being Arnie Esterer at Markko). I would rather give my business to Doug & have to wait a few extra days, than give my business to some upstart, Yuppie who has an effecient system, good inventory & on-line ordering capability. When I buy supplies (or commercial wines for that matter [Montes, Meeker, Castoro, Gundlach Bundschu, etc].), I often prefer to buy a Philosophy & not just a product or service. Arkansas, good luck with your search for a supplier which suites your needs, I hope you find one. Prosit: Ed — The Viticulture FAQ & Glossary – http://www.itsmysite.com/vitfaq "I like on the table, when we’re speaking, The light of a bottle of intelligent wine." -Pablo Neruda
Response:
OK FOLKS, maybe I haven’t stated my case clearly?? I am not upset with PI. I am still going to buy supplies from them, I was just asking in the original post if anyone had experienced any problems with ordering online? Now that this thread is over I just wan’t to say that I have NO hard feelings, what-so-ever toward PI or any other on-line supplier! And yes that’s my final answer! Arkansas – Hide quoted text — Show quoted text – Hi Arkansas, et al.: Wow. What a thread! At the risk of prolonging an already over-worked thread, I’d like to make just a few comments: 1. I really admire & respect PIWC for many reasons, but most of all because they have a real respect for home winemakers. Particularly for home wine makers who want to "do it right". Bob & Doug are always there to answer question (whether its by phone or e-mail). 2. It is very difficult to visit PIWC without being treated like royalty (including free sampling of all of there current release wines). 3. Doug Moorhead is one of the two most respected wine people East of the Mississippi (the other being Arnie Esterer at Markko). I would rather give my business to Doug & have to wait a few extra days, than give my business to some upstart, Yuppie who has an effecient system, good inventory & on-line ordering capability. When I buy supplies (or commercial wines for that matter [Montes, Meeker, Castoro, Gundlach Bundschu, etc].), I often prefer to buy a Philosophy & not just a product or service. Arkansas, good luck with your search for a supplier which suites your needs, I hope you find one. Prosit: Ed — The Viticulture FAQ & Glossary – http://www.itsmysite.com/vitfaq "I like on the table, when we’re speaking, The light of a bottle of intelligent wine." -Pablo Neruda
Before you buy.
Response:
There are a few of these guys everywhere you go. Luckily they don’t last long in our town. They just dry up amnd go broke. The problem that I see a lot of winemakers have is that a lot of the home brew shops that I have been to cater to beer making and rarily want to deal with winemakers. Our local shop caters to both, and does a good job of it even though he’s a beer maker himself. If your local shop afford to turn good business away then he is either very fortunate to have so many satisfied customer or very stupid. I tend to think the later. Too bad! I am retiring early and it ain’t because I didn’t take care of my customers. It’s because I bent over backwards for them and they kept on coming back, even when the times were tough. I got out of retail because I wanted a less stressful job. As for using the internet I have used several companies including some of the Canadian companies. All have been very responsive to my needs, even when they’ve been busy. The Canadians have good prices but take you to the cleaners in shipping. You gotta want it bad to buy from them, but they are great folks. Tim ODonnell – Hide quoted text — Show quoted text – TIM, The whole reason I am in this mess is because my local supplier is a jerk! BEsides that he doesn’t have the supplies I need, and is not willing to try and get them! So That is exactly why I have moved on to online purchases!
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I gotta aplogise to the group for my ranting about this. When I was in retail customer service was always paramount to my shops success. I am sorry to see times have changed. I’ll end my ranting with this message. Good luck in finding your winemaking needs. Please…. You don’t have to accept substandard service anywhere in a capitalistic system. So don’t! Good luck Ed I hope you can fill the personnel spaces with good people Again I am sorry for being so off topic. Regards Tim ODonnell – Hide quoted text — Show quoted text – No, this is a supply house, much like the sausage equivilant to Presque Isle or any ohter wine/brew suppy. They sell stuffers, casings, cures, etc. This was in Williamsburg VA in early August. The very good restaurants took reservations days earlier, the big chains like TGI Friday were mobbed and they all suffered from lack of good help. I sure hope so, but the guy down the stree is getting as bad as the guy op the street. To make it workse, they keep building and trying to staff more and more stores, casinos, etc. while the good paying manufacturing jobs move offshore. Ed http://pages.cthome.net/edhome
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Tim, It’s hard to add 1 more to this thread, but I can’t let you go without giving you 2 good resources, proven to me to be dependable, reliable, and fast alternatives to PIW. Shipping the next day, e-mail conformation with tracking. http://www.midwestsupplies.com/ (tracking provided) http://www.homebrewheaven.com/ Cheers Joel TIM, The whole reason I am in this mess is because my local supplier is a jerk! BEsides that he doesn’t have the supplies I need, and is not willing to try and get them! So That is exactly why I have moved on to online purchases!
Before you buy.
Response:
Ed, This is food processing. I don’t know how long it takes to stuff a sausage or how much equipment it takes but if you only have 2 stuffers then something will have to wait.
No, this is a supply house, much like the sausage equivilant to Presque Isle or any ohter wine/brew suppy. They sell stuffers, casings, cures, etc. I don’t know anything about the food processing business. The argument is whether or not PI should have reacted faster in mailing supplies off the shelf. They should have and I don’t think that anyone can deny it. What in the heck kind of popular tourist area did you go to? I have never seen that anywhere! I have watched people wait in a 5 car line at Wendy’s when it would have been faster to go insided and get your order to go. Tell me where this place is so I don’t ever go there.
This was in Williamsburg VA in early August. The very good restaurants took reservations days earlier, the big chains like TGI Friday were mobbed and they all suffered from lack of good help. I have found that getting qualified applicants is hard if the wage structure is bad. I won’t go into that because econmics is a regional thing, but I got better applicants when I am willing to pay more. Tough decision here.
I could double or triple the wages and still not get people to walk through the door. Most every business in the area has help wanted signs out. You’re right Ed, and the beauty of it is that if the service sucks we can take our business elsewhere.
I sure hope so, but the guy down the stree is getting as bad as the guy op the street. To make it workse, they keep building and trying to staff more and more stores, casinos, etc. while the good paying manufacturing jobs move offshore. Ed http://pages.cthome.net/edhome
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LOOK FOLKS, I am not wanting to start a revolution here, I just wanted to see if I was the only one who had a problem with them saying one thing and doing another. I am in business and I know that Sh*t happens but when they say they are going to ship it out right away that should mean right away not 4-5 days later. Like I have stated I didn’t need the items now I just wanted to restock. EVERYONE makes mistakes and this is probally what happended. Arkansas – Hide quoted text — Show quoted text – Patience? Listen…. The purpose of business is to make money, They make money selling things to us. If They make money shipping their products the mail system, be it UPS or the US Mail they had better ship orders quickly. Especially if it is in stock. There are others out there wanting our business at reasonable prices too. There are too many other vendors out there with prices as competitive as PI’s. If I made an order on the 11th and the items were in stock, and I called the 15th and the items had not shipped, I would have canceled the order and made an order elswhere. It’s that simple. Tim ODonnell Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. The longest I think I have ever waited for an order is 10 days, and that was because I ordered something that was out of stock at that exact moment (and they let me know of the likely delay). If I did the math right, you ordered on the 11th, it is now the 15th and the order will arrive in 3-4 days. 7-8 days seems like a reasonable time within which to receive an order. Also, Presque Isle is a bonded winery, plus they sell fresh juice and grapes to amateurs and commercial wineries, so I would suspect things may be a little busy right about now Also, if I know I need the order delivered by a certain date I always make sure to inform someone so they understand it is a rush order. One final thought: patience and planning are two of a winemaker’s best friends, even when ordering supplies. Kirk No, but I won’t now either. Thanks for the warning. I wish that people that didn’t want to do business on the web would take down their web ordering systems. Many of them have it, but really don’t want to deal with it. It doesn’t matter to me if a business does or doesn’t do E-commerce, but if they do then they need to treat those customers as they do the walk ins. Perhaps when Presque Isle loses enough money they’ll look at it differently. Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. I have had a few orders take some time (more than a week to arrive), but is has always been because I’ve ordered something they are waiting on (and they usually warn me ahead of time). From your original Post Has anyone experienced problems like I have on ordering supplies online?? Every order I have placed with Presque Isle They have been SLOW on getting the merchandise out! I placed an order of small items (yeast,corks,additives) on Monday the 11th I called them today and they just now are getting the shipment sent out. So it has set all week in their store and then will take another 3-4 days once it is shipped. I know I have bought supplies from Canada and recieved them a lot sooner. beer-wine hobby also has been very fast to get the items out their door and shipped A.S.A.P. Now I know that it takes time for shipping but I am talking about the time they take to fill an order! As anyone else had problems like this?? Before you buy.
Before you buy.
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TIM, The whole reason I am in this mess is because my local supplier is a jerk! BEsides that he doesn’t have the supplies I need, and is not willing to try and get them! So That is exactly why I have moved on to online purchases! – Hide quoted text — Show quoted text – Are you in the retail business? You seem to think they did a terrible deed, but the fact is, the best of retailers cannot always predict and have the proper amount of merchandise and people for an extreme spike in the business. In the case of wine, the spike may be a one or two week period at harvest time. No, not now, but I have been in the past. I have also watched my customers go elsewhere when I couldn’t supoply them with the product that they needed or wanted. When I was really busy I told my customers that I was very sorry that they had to wait. After all they were there to do business with me and that is what paid my bills. I have bought from a major supplier of sausage making supplies, In their catalog, they do state, paraphrased, "hunters, beware" if you wait until the last minute in hunting season, it just is not going to happen as we will be to busy to handle it all forr a week or so. Ed, This is food processing. I don’t know how long it takes to stuff a sausage or how much equipment it takes but if you only have 2 stuffers then something will have to wait. I don’t know anything about the food processing business. The argument is whether or not PI should have reacted faster in mailing supplies off the shelf. They should have and I don’t think that anyone can deny it. Do you eat out? Have you ever go to a restaurant and had to wait? On vacation in a popular tourist area, three restaurants had lines outisde. One had no line, but they only had two servers. Even the Wendy’s had to close the dining area and only had the drive u open as they were short of help. Now don’t you think the other places would have built larger and hired more staff to eliminate my wait at the peak of dinner time during the peak of tourist season? Yes, and I will wait for a table to come available but will not tolerate slow service. There is only so much physical room in a place, but once inside busy or not it should go smoothly. Restaurants generally know there peak times and adjust for it. I good one will also have try to call in help if they get hit hard unexpectedly These are within the control of the manager. What in the heck kind of popular tourist area did you go to? I have never seen that anywhere! I have watched people wait in a 5 car line at Wendy’s when it would have been faster to go insided and get your order to go. Tell me where this place is so I don’t ever go there. Courteous, yes. Fast, well it all depends. They may be most of the time, but this could very well be unusual circumstances. I’d hire 6 people tomorrow for my business, but they just don’t exist right now. The few applicants I’ve had are illiterate (self imposed school dropouts) and have poor working history, cannot pass a drug test and on and on. We don’t have that problem. We live in a college town. They’re smart but they still can’t pass a piss test. I have found that getting qualified applicants is hard if the wage structure is bad. I won’t go into that because econmics is a regional thing, but I got better applicants when I am willing to pay more. Tough decision here. It is a tough world servicing customers in a good economy, no matter what the business you are in. You’re right Ed, and the beauty of it is that if the service sucks we can take our business elsewhere. There is more to it than supply and demand. By the way I’ll buy from our local store and pay a little more for it before I buy from mail order, discount store, or E-commerce. The good local business is going to be there if I support it. Sure I can get it cheaper online but but as long as he ain’t taking me to the cleaners I’ll support him. Sorry I don’t have a study guide for the piss test, I’ve been looking for one for years. Tim ODonnell
Before you buy.
Response:
Are you in the retail business? You seem to think they did a terrible deed, but the fact is, the best of retailers cannot always predict and have the proper amount of merchandise and people for an extreme spike in the business. In the case of wine, the spike may be a one or two week period at harvest time.
No, not now, but I have been in the past. I have also watched my customers go elsewhere when I couldn’t supoply them with the product that they needed or wanted. When I was really busy I told my customers that I was very sorry that they had to wait. After all they were there to do business with me and that is what paid my bills. I have bought from a major supplier of sausage making supplies, In their catalog, they do state, paraphrased, "hunters, beware" if you wait until the last minute in hunting season, it just is not going to happen as we will be to busy to handle it all forr a week or so.
Ed, This is food processing. I don’t know how long it takes to stuff a sausage or how much equipment it takes but if you only have 2 stuffers then something will have to wait. I don’t know anything about the food processing business. The argument is whether or not PI should have reacted faster in mailing supplies off the shelf. They should have and I don’t think that anyone can deny it. Do you eat out? Have you ever go to a restaurant and had to wait? On vacation in a popular tourist area, three restaurants had lines outisde. One had no line, but they only had two servers. Even the Wendy’s had to close the dining area and only had the drive u open as they were short of help. Now don’t you think the other places would have built larger and hired more staff to eliminate my wait at the peak of dinner time during the peak of tourist season?
Yes, and I will wait for a table to come available but will not tolerate slow service. There is only so much physical room in a place, but once inside busy or not it should go smoothly. Restaurants generally know there peak times and adjust for it. I good one will also have try to call in help if they get hit hard unexpectedly These are within the control of the manager. What in the heck kind of popular tourist area did you go to? I have never seen that anywhere! I have watched people wait in a 5 car line at Wendy’s when it would have been faster to go insided and get your order to go. Tell me where this place is so I don’t ever go there. Courteous, yes. Fast, well it all depends. They may be most of the time, but this could very well be unusual circumstances. I’d hire 6 people tomorrow for my business, but they just don’t exist right now. The few applicants I’ve had are illiterate (self imposed school dropouts) and have poor working history, cannot pass a drug test and on and on.
We don’t have that problem. We live in a college town. They’re smart but they still can’t pass a piss test. I have found that getting qualified applicants is hard if the wage structure is bad. I won’t go into that because econmics is a regional thing, but I got better applicants when I am willing to pay more. Tough decision here. It is a tough world servicing customers in a good economy, no matter what the business you are in.
You’re right Ed, and the beauty of it is that if the service sucks we can take our business elsewhere. There is more to it than supply and demand. By the way I’ll buy from our local store and pay a little more for it before I buy from mail order, discount store, or E-commerce. The good local business is going to be there if I support it. Sure I can get it cheaper online but but as long as he ain’t taking me to the cleaners I’ll support him. Sorry I don’t have a study guide for the piss test, I’ve been looking for one for years. Tim ODonnell
Response:
Ed, The whole complaint I had was they said that the items I had ordered were in stock and they would ship it right away. That was 5 days earier than when they really shipped it. Regardless if this is the busy time or not, if FOR ANY REASON they would have thought that it wounldn’t be shipped, then they should not have told me that. When I know it takes 3 days shipping and I order on Monday then in my small little brain I think "Hey, it’s Friday…maybe I should get a tracking # to see where UPS has sent my package, and then find out they hadn’t shipped it yet. Thats when I start wandering if I should have done soimething different. I placed an order from Grape and granery,beer-wine.com and both suppliers have been prompt to get items out, and yes this was just a week or so ago, the so called peak time. It’s not that I am pissed off or anything I just want to know when a supplier is going to ship an item. They got my money when I gave them my Credit card #. I just expect the same prompt service. – Hide quoted text — Show quoted text – We are all busy right now whether we are making wine or not. If they are too busy, then nmaybe another employee is in order. If they didn’t order enough carboy’s perhaps they should look at there logistics again. This is not an excuse for any retail business. Are you in the retail business? You seem to think they did a terrible deed, but the fact is, the best of retailers cannot always predict and have the proper amount of merchandise and people for an extreme spike in the business. In the case of wine, the spike may be a one or two week period at harvest time. I have bought from a major supplier of sausage making supplies, In their catalog, they do state, paraphrased, "hunters, beware" if you wait until the last minute in hunting season, it just is not going to happen as we will be to busy to handle it all forr a week or so. That’s up to you, don’t take this the wrong way but the original complaint in this thread was that PI didn’t ship an order within 5 days, and the items were in stock. surely you don’t find this acceptable? That’s like me walking into your store and you refusing to sell me something off the shelf, or better yet telling me to come back next week you’re too busy to sell it to me. Do you eat out? Have you ever go to a restaurant and had to wait? On vacation in a popular tourist area, three restaurants had lines outisde. One had no line, but they only had two servers. Even the Wendy’s had to close the dining area and only had the drive u open as they were short of help. Now don’t you think the other places would have built larger and hired more staff to eliminate my wait at the peak of dinner time during the peak of tourist season? It is not wrong for the customer to expect fast and courteous service. PI could have at least said that they are sorry and it will go out immediatly, but hey! They’re very busy right now. Tim ODonnell Courteous, yes. Fast, well it all depends. They may be most of the time, but this could very well be unusual circumstances. I’d hire 6 people tomorrow for my business, but they just don’t exist right now. The few applicants I’ve had are illiterate (self imposed school dropouts) and have poor working history, cannot pass a drug test and on and on. It is a tough world servicing customers in a good economy, no matter what the business you are in. Ed http://pages.cthome.net/edhome .
Before you buy.
Response:
We are all busy right now whether we are making wine or not. If they are too busy, then nmaybe another employee is in order. If they didn’t order enough carboy’s perhaps they should look at there logistics again. This is not an excuse for any retail business.
Are you in the retail business? You seem to think they did a terrible deed, but the fact is, the best of retailers cannot always predict and have the proper amount of merchandise and people for an extreme spike in the business. In the case of wine, the spike may be a one or two week period at harvest time. I have bought from a major supplier of sausage making supplies, In their catalog, they do state, paraphrased, "hunters, beware" if you wait until the last minute in hunting season, it just is not going to happen as we will be to busy to handle it all forr a week or so. That’s up to you, don’t take this the wrong way but the original complaint in this thread was that PI didn’t ship an order within 5 days, and the items were in stock. surely you don’t find this acceptable? That’s like me walking into your store and you refusing to sell me something off the shelf, or better yet telling me to come back next week you’re too busy to sell it to me.
Do you eat out? Have you ever go to a restaurant and had to wait? On vacation in a popular tourist area, three restaurants had lines outisde. One had no line, but they only had two servers. Even the Wendy’s had to close the dining area and only had the drive u open as they were short of help. Now don’t you think the other places would have built larger and hired more staff to eliminate my wait at the peak of dinner time during the peak of tourist season? It is not wrong for the customer to expect fast and courteous service. PI could have at least said that they are sorry and it will go out immediatly, but hey! They’re very busy right now. Tim ODonnell
Courteous, yes. Fast, well it all depends. They may be most of the time, but this could very well be unusual circumstances. I’d hire 6 people tomorrow for my business, but they just don’t exist right now. The few applicants I’ve had are illiterate (self imposed school dropouts) and have poor working history, cannot pass a drug test and on and on. It is a tough world servicing customers in a good economy, no matter what the business you are in. Ed http://pages.cthome.net/edhome .
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PI is extremely busy right now.
We are all busy right now whether we are making wine or not. If they are too busy, then nmaybe another employee is in order. If they didn’t order enough carboy’s perhaps they should look at there logistics again. This is not an excuse for any retail business. PI has something that no other Homebrew shop has. They have the time and the *experiance* to solve your problem.
This is honorable but information and help is every where on the net. This group has solved many problems for many people. I shall always be they’re faithful customer. (so will my customers knowingly or unkowningly) You just can not beat em, so I joined them so to speak….
That’s up to you, don’t take this the wrong way but the original complaint in this thread was that PI didn’t ship an order within 5 days, and the items were in stock. surely you don’t find this acceptable? That’s like me walking into your store and you refusing to sell me something off the shelf, or better yet telling me to come back next week you’re too busy to sell it to me. I am certain that after a few instances of that kind of behavior that you would be out of business. If this type of behavior is acceptable to you then I won’t do business with you either. It is not wrong for the customer to expect fast and courteous service. PI could have at least said that they are sorry and it will go out immediatly, but hey! They’re very busy right now. Tim ODonnell
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I think PI is fine. I ordered a press and other things and it arrived before I thought it should. PI had the same press for $100 less than my local homemaker wine supply store. I have used PI only a few times. I prefer Portage Hills if they have the products. Tom – Hide quoted text — Show quoted text – Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. The longest I think I have ever waited for an order is 10 days, and that was because I ordered something that was out of stock at that exact moment (and they let me know of the likely delay). If I did the math right, you ordered on the 11th, it is now the 15th and the order will arrive in 3-4 days. 7-8 days seems like a reasonable time within which to receive an order. Also, Presque Isle is a bonded winery, plus they sell fresh juice and grapes to amateurs and commercial wineries, so I would suspect things may be a little busy right about now Also, if I know I need the order delivered by a certain date I always make sure to inform someone so they understand it is a rush order. One final thought: patience and planning are two of a winemaker’s best friends, even when ordering supplies. Kirk No, but I won’t now either. Thanks for the warning. I wish that people that didn’t want to do business on the web would take down their web ordering systems. Many of them have it, but really don’t want to deal with it. It doesn’t matter to me if a business does or doesn’t do E-commerce, but if they do then they need to treat those customers as they do the walk ins. Perhaps when Presque Isle loses enough money they’ll look at it differently. Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. I have had a few orders take some time (more than a week to arrive), but is has always been because I’ve ordered something they are waiting on (and they usually warn me ahead of time). For what it’s worth, PIWC screwed up the last two orders I placed with them (not on line, but on phone). The first time they sent me about $150 worth of stuff that I hadn’t asked for and that they didn’t bill me for (yes, I returned it), and the next time, they substituted stuff I didn’t need for the stuff I had actually ordered. Neither of those screw ups mattered much, but last March they really hung me out to dry by promising to send me some yeast by a certain date, and then, when I called two days ahead of time to check, saying that they had been out of the yeast all along. They eventually made it right, but it was extremely worrisome. I had a facility reserved, 6 people hired, and many many bins of fruit that all depended on the yeast. Dave
Dave Breeden
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I usually deal with Grape and Granary http://www.grapeandgranary.com/ They always have shipped within 24 hrs, and provided me with the UPS Tracking. Try them next time.
– Hide quoted text — Show quoted text – Has anyone experienced problems like I have on ordering supplies online?? Every order I have placed with Presque Isle They have been SLOW on getting the merchandise out! I placed an order of small items (yeast,corks,additives) on Monday the 11th I called them today and they just now are getting the shipment sent out. So it has set all week in their store and then will take another 3-4 days once it is shipped. I know I have bought supplies from Canada and recieved them a lot sooner. beer-wine hobby also has been very fast to get the items out their door and shipped A.S.A.P. Now I know that it takes time for shipping but I am talking about the time they take to fill an order! As anyone else had problems like this?? Before you buy.
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I think PIWC is great. They are very helpful with information and have all that you need. Bob
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I agree, just wish they would inform me of a shipping date. instead of saying on thing and doing another!! I am not here to condem them, I really recommend them, their products are first class! just had to state my Opinion! Arkansas I think PIWC is great. They are very helpful with information and have all that you need. Bob
Before you buy.
Response:
Patience? Listen…. The purpose of business is to make money, They make money selling things to us. If They make money shipping their products the mail system, be it UPS or the US Mail they had better ship orders quickly. Especially if it is in stock. There are others out there wanting our business at reasonable prices too. There are too many other vendors out there with prices as competitive as PI’s. If I made an order on the 11th and the items were in stock, and I called the 15th and the items had not shipped, I would have canceled the order and made an order elswhere. It’s that simple. Tim ODonnell – Hide quoted text — Show quoted text – Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. The longest I think I have ever waited for an order is 10 days, and that was because I ordered something that was out of stock at that exact moment (and they let me know of the likely delay). If I did the math right, you ordered on the 11th, it is now the 15th and the order will arrive in 3-4 days. 7-8 days seems like a reasonable time within which to receive an order. Also, Presque Isle is a bonded winery, plus they sell fresh juice and grapes to amateurs and commercial wineries, so I would suspect things may be a little busy right about now Also, if I know I need the order delivered by a certain date I always make sure to inform someone so they understand it is a rush order. One final thought: patience and planning are two of a winemaker’s best friends, even when ordering supplies. Kirk No, but I won’t now either. Thanks for the warning. I wish that people that didn’t want to do business on the web would take down their web ordering systems. Many of them have it, but really don’t want to deal with it. It doesn’t matter to me if a business does or doesn’t do E-commerce, but if they do then they need to treat those customers as they do the walk ins. Perhaps when Presque Isle loses enough money they’ll look at it differently. Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. I have had a few orders take some time (more than a week to arrive), but is has always been because I’ve ordered something they are waiting on (and they usually warn me ahead of time). From your original Post Has anyone experienced problems like I have on ordering supplies online?? Every order I have placed with Presque Isle They have been SLOW on getting the merchandise out! I placed an order of small items (yeast,corks,additives) on Monday the 11th I called them today and they just now are getting the shipment sent out. So it has set all week in their store and then will take another 3-4 days once it is shipped. I know I have bought supplies from Canada and recieved them a lot sooner. beer-wine hobby also has been very fast to get the items out their door and shipped A.S.A.P. Now I know that it takes time for shipping but I am talking about the time they take to fill an order! As anyone else had problems like this?? Before you buy.
Response:
- Hide quoted text — Show quoted text – Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. The longest I think I have ever waited for an order is 10 days, and that was because I ordered something that was out of stock at that exact moment (and they let me know of the likely delay). If I did the math right, you ordered on the 11th, it is now the 15th and the order will arrive in 3-4 days. 7-8 days seems like a reasonable time within which to receive an order. Also, Presque Isle is a bonded winery, plus they sell fresh juice and grapes to amateurs and commercial wineries, so I would suspect things may be a little busy right about now Also, if I know I need the order delivered by a certain date I always make sure to inform someone so they understand it is a rush order. One final thought: patience and planning are two of a winemaker’s best friends, even when ordering supplies. Kirk No, but I won’t now either. Thanks for the warning. I wish that people that didn’t want to do business on the web would take down their web ordering systems. Many of them have it, but really don’t want to deal with it. It doesn’t matter to me if a business does or doesn’t do E-commerce, but if they do then they need to treat those customers as they do the walk ins. Perhaps when Presque Isle loses enough money they’ll look at it differently. Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. I have had a few orders take some time (more than a week to arrive), but is has always been because I’ve ordered something they are waiting on (and they usually warn me ahead of time).
For what it’s worth, PIWC screwed up the last two orders I placed with them (not on line, but on phone). The first time they sent me about $150 worth of stuff that I hadn’t asked for and that they didn’t bill me for (yes, I returned it), and the next time, they substituted stuff I didn’t need for the stuff I had actually ordered. Neither of those screw ups mattered much, but last March they really hung me out to dry by promising to send me some yeast by a certain date, and then, when I called two days ahead of time to check, saying that they had been out of the yeast all along. They eventually made it right, but it was extremely worrisome. I had a facility reserved, 6 people hired, and many many bins of fruit that all depended on the yeast. Dave
Response:
PI is extremely busy right now. I just spoke with my one wholesaler,(LDCarlson) about them and they informed me that PI has an order in for 24 pallets of 5 gallon carboys. this is they’re third order for that quanity this year. That should tell you how busy they are. PI has something that no other Homebrew shop has. They have the time and the *experiance* to solve your problem. They have helped me out numerous times with problems. I agree that sometimes it is frustrating waiting for something from them…(Like my bladder presses) but, what they have to offer makes up for it. they are the number one wine supply on the east coast. You have to deal with some things when that is the situation. I shall always be they’re faithful customer. (so will my customers knowingly or unkowningly) You just can not beat em, so I joined them so to speak….
– Hide quoted text — Show quoted text – I agree, just wish they would inform me of a shipping date. instead of saying on thing and doing another!! I am not here to condem them, I really recommend them, their products are first class!
Response:
Has anyone experienced problems like I have on ordering supplies online?? Every order I have placed with Presque Isle They have been SLOW on getting the merchandise out! I placed an order of small items (yeast,corks,additives) on Monday the 11th I called them today and they just now are getting the shipment sent out. So it has set all week in their store and then will take another 3-4 days once it is shipped. I know I have bought supplies from Canada and recieved them a lot sooner. beer-wine hobby also has been very fast to get the items out their door and shipped A.S.A.P. Now I know that it takes time for shipping but I am talking about the time they take to fill an order! As anyone else had problems like this?? Before you buy.
Response:
No, but I won’t now either. Thanks for the warning. I wish that people that didn’t want to do business on the web would take down their web ordering systems. Many of them have it, but really don’t want to deal with it. It doesn’t matter to me if a business does or doesn’t do E-commerce, but if they do then they need to treat those customers as they do the walk ins. Perhaps when Presque Isle loses enough money they’ll look at it differently. Tim ODonnell – Hide quoted text — Show quoted text – Has anyone experienced problems like I have on ordering supplies online?? Every order I have placed with Presque Isle They have been SLOW on getting the merchandise out! I placed an order of small items (yeast,corks,additives) on Monday the 11th I called them today and they just now are getting the shipment sent out. So it has set all week in their store and then will take another 3-4 days once it is shipped. I know I have bought supplies from Canada and recieved them a lot sooner. beer-wine hobby also has been very fast to get the items out their door and shipped A.S.A.P. Now I know that it takes time for shipping but I am talking about the time they take to fill an order! As anyone else had problems like this?? Before you buy.
Response:
As anyone else had problems like this?? Before you buy.
Ark, I have never had any problem from P.I. I also get very fast service from Grape and Granary. I believe the smart thing to do when ordering items online from a wine supply store, is to figure out what you need and order it a good month or two before harvest starts. I would imagine they are extremely busy right now. This is the time that everyone in the U.S. that makes wine is ordering all of their goodies. However, I do agree that if the order just sat there for a week, that is bad business. I orderd some items form P.I. two months ago and the merchandise showed up sooner than I expected. cheers, Zinful — Fine wine & a good woman, who needs anything more? Before you buy.
Response:
Speaking of Grap and granary I ordered a small order a week ago and recieved the package of oak beans in 4 days, from ordering. The thing that gets me about PI is that they say everything was in stock and was going to be shipped right away. I didn’t need the items I ordered, I was just restocking and this was the first order that I had placed through them. But I was a little disappointed anyway because I had to call twice just to get them to send me a catalogue. I like their prices and their wine making items, but just tell me if it is going to take a while to ship. I was just wondering if anyone else had a problem with online ordering. Arkansas – Hide quoted text — Show quoted text – As anyone else had problems like this?? Before you buy. Ark, I have never had any problem from P.I. I also get very fast service from Grape and Granary. I believe the smart thing to do when ordering items online from a wine supply store, is to figure out what you need and order it a good month or two before harvest starts. I would imagine they are extremely busy right now. This is the time that everyone in the U.S. that makes wine is ordering all of their goodies. However, I do agree that if the order just sat there for a week, that is bad business. I orderd some items form P.I. two months ago and the merchandise showed up sooner than I expected. cheers, Zinful — Fine wine & a good woman, who needs anything more? Before you buy.
Before you buy.
Response:
Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. The longest I think I have ever waited for an order is 10 days, and that was because I ordered something that was out of stock at that exact moment (and they let me know of the likely delay). If I did the math right, you ordered on the 11th, it is now the 15th and the order will arrive in 3-4 days. 7-8 days seems like a reasonable time within which to receive an order. Also, Presque Isle is a bonded winery, plus they sell fresh juice and grapes to amateurs and commercial wineries, so I would suspect things may be a little busy right about now Also, if I know I need the order delivered by a certain date I always make sure to inform someone so they understand it is a rush order. One final thought: patience and planning are two of a winemaker’s best friends, even when ordering supplies. Kirk
No, but I won’t now either. Thanks for the warning. I wish that people that didn’t want to do business on the web would take down their web ordering systems. Many of them have it, but really don’t want to deal with it. It doesn’t matter to me if a business does or doesn’t do E-commerce, but if they do then they need to treat those customers as they do the walk ins. Perhaps when Presque Isle loses enough money they’ll look at it differently.
Craig, Tim, et. al., I’ve been dealing with Presque Isle for 6 years and have never had a problem with their service. I have had a few orders take some time (more than a week to arrive), but is has always been because I’ve ordered something they are waiting on (and they usually warn me ahead of time). From your original Post – Hide quoted text — Show quoted text – Has anyone experienced problems like I have on ordering supplies online?? Every order I have placed with Presque Isle They have been SLOW on getting the merchandise out! I placed an order of small items (yeast,corks,additives) on Monday the 11th I called them today and they just now are getting the shipment sent out. So it has set all week in their store and then will take another 3-4 days once it is shipped. I know I have bought supplies from Canada and recieved them a lot sooner. beer-wine hobby also has been very fast to get the items out their door and shipped A.S.A.P. Now I know that it takes time for shipping but I am talking about the time they take to fill an order! As anyone else had problems like this?? Before you buy.
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